Month: May 2018

“Black Dot of Death” locks iOS messaging app

People who use iPhones, iPads, and Macs are at risk of encountering a Unicode attack that can cause the messaging app to crash and lock up the device. The good news is a workaround has been found which can restore the state of said Apple products.

What is going on?
A bug, known as “Black Dot,” is locking the messaging app on Apple devices running iOS 11.3 and 11.4 beta with Apple TVs and Apple Watches also at risk.

Black Dot is activated when an iOS user sends another user an iMessage (this is not an SMS) with an emoji of a black dot with a finger pointing at it. Loaded with plenty of invisible Unicode characters, this emoji will overwhelm the CPU and memory, forcing the messaging app to stop functioning and possibly lock up the device.

The affected user may be lucky enough to close the app, but the bug will remain when the program is opened again, causing everything to crash.

How do I squash this bug?
Apple’s development team is still working on a patch to address the issue, but you can apply a temporary remedy to keep your device going.

For devices that have Siri installed:

  • Force close the program.
  • Tell Siri to reply to the sender of the bugged message.
  • Make Siri send replies until you do not see the black dot on the screen.
  • Run the messaging app, tap Back, and remove the message that has the black dot from the list.

If your iPhone has 3D Touch installed:

  • Force close the messaging app.
  • Run 3D Touch on the program. Choose the new message option.
  • When you see the new message window, tap Cancel to see the conversations list.
  • Delete the message with the black dot from the list.

If your Apple device does not have 3D Touch or Siri installed:

  • Try using a different Apple product that is synced to your iCloud account to run and log in to iMessage.
  • Remove the message with the black dot from the conversation list in the former device. Make sure that you do not accidentally open the message in that app.

While this bug is a major issue, it has not infected many Apple products yet. Once the final version of iOS 11.4 is released, the problem should be resolved. If you need more information on properly maintaining your iPhone, iPad, or Mac, feel free to give us a call today!

Published with permission from TechAdvisory.org. Source.

Setting up your new laptop with Windows 10

First things first, what should you do with your brand new laptop? You go through the Windows 10 setup, and you’re all done, right? Not really. Your notebook isn’t ready — until you do some tweaking. Let’s get the ball rolling.

#1 Check for updates

Your new laptop should check for updates automatically, but you can also check manually. Just click the gear icon above the Start button to go to the Settings, choose Update & Security > Windows Update and then click the Check for updates button. (Or, just type “updates” into the search box and click Check for updates.)

#2 System restore

If something goes wrong with your laptop, you can save a lot of time and hassle if you have a “restore point,” which is like a backup of your entire operating system. To set up a restore point, search for “restore” from the taskbar and click Create a restore point. You’ll be taken to the System Protection tab of the System Properties window.

From there you can choose what you want to be included in the back and then click the Configure button. Select the radio dial to Turn on system protection if it’s not already on. And then you can choose how much disk space to reserve, usually no more than 2 or 3 percent.

#3 Power plan

If you want to prolong your laptop’s battery life, one of the best things you can do is switch the Power Saver, High Performance, and Balanced power plans based on your needs. To choose a plan, right click the battery icon in the lower-right corner of your screen and click Power settings. Next, click Additional power settings to select a power plan.

#4 App installation tolerance level

To restrict which apps can be installed on your laptop, you can disallow anything that isn’t in the Windows Store. Go to Settings > Apps > Apps & features and you can choose whether to permit installations from only the Windows Store, any app installations (with a warning), or unrestricted app installations.

#5 Remove bloatware

Vendors package new laptops with lots of trial apps, which are mostly unnecessary and unwanted software called bloatware.

Windows 10 offers an easy way to see which apps are installed on your new laptop and a quick way to uninstall those you don’t want. Head to Settings > Apps > Apps & features and peruse the list. If you don’t want an app and are 100% certain your computer doesn’t need it, click the Uninstall button.

#6 Anti-ransomware

Ransomware is a form of malicious software (or malware) that makes all your data inaccessible until you pay a fee to hackers.

To combat it, type ‘Windows Defender Security Center’ into the search bar at the bottom of your screen, click it and go to Virus & threat protection > Virus & threat protection settings. Here, you’ll be able to enable a new option called Controlled folder access, which protects you against ransomware attacks. By default, the Desktop, Documents, Music, Pictures, and Videos folders are protected, but you can add others too.

Do you know what settings to change and update to optimize your laptop? This article barely scratches the surface of Window 10’s security and efficiency settings. Call us today for quick chat with one of our Microsoft experts about taking yours to the next level.

Published with permission from TechAdvisory.org. Source.

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

How AI capabilities enhance customer service

AI has two capabilities that enhance customer service: machine learning and natural language processing.

Machine learning studies historical customer data in your systems and equips your customer service staff with all the information they need to address concerns much faster and provide personalized product suggestions, discounts, and offers. It’s the same mechanism that enables Facebook to suggest friends and brands to add or follow, and allows Amazon to personalize product recommendations.

On the other hand, AI’s natural language processing capabilities make it possible for businesses to deploy computerized customer service systems that don’t require human support staff. AI-enabled systems can ‘talk’ to customers via software similar to that of Apple’s Siri, Google’s Alexa, and Windows’ Cortana.

Automated, accurate, and agile responses

Although well-trained employees can multitask and solve customer problems, humans make mistakes. Automated systems like chatbots provide accurate and quick responses because they can be programmed to respond rapidly and accurately, handle large volumes of queries, and be available 24/7.

For example, a restaurant chain that often receives queries about a branch’s opening hours can use a chatbot to handle questions about store hours, reservations, and other simple concerns. A retail store chatbot can also make online ordering seamless by answering questions about product sizes and/or availability.

Overall, AI-enabled chatbots can reduce or eliminate pain points commonly encountered with human customer service representatives, such as long wait times, inefficient escalation of complex concerns, and negative human emotions from irate customers, all of which affect customer satisfaction levels.

Cost-efficient support

Businesses spend thousands of dollars to hire and train customer service representatives. But based on studies, the high attrition rates in the call center industry cost them a lot of money. Some companies even let operations staff handle customer support, which then affects productivity and reduces profitability.

AI-powered platforms reduce the time and money spent on customer service because you don’t need to hire more support staff in case of business expansion. Instead, you can reprogram customer service software so that queries about new products or new business locations can be easily addressed.

Many customers still prefer to have their problems solved by humans. And for banks, hotels, hospitals, and businesses where complicated concerns require human customer service agents, an AI-powered support system can facilitate seamless issue resolutions.

Fortunately, there are plenty of technology options to make customer service and other functions more efficient. Call us today for innovative business technology solutions.

Published with permission from TechAdvisory.org. Source.

5 new features for Outlook

Lately, Microsoft has given some love to Outlook — not just the desktop app, but also the web and app versions. In fact, they just released a bunch of new and improved features. Let’s take a look.

#1 RSVP
Outlook makes it fairly simple to invite people to a meeting, but now it will also keep tabs on who’s coming. Just click the new “Tracking” option under “Meeting Occurrence” and see who has committed to the meeting and who hasn’t. RSVP isn’t just available for the meeting organizer, but the attendees, too.

#2 Multiple time zones
Traveling internationally and trying to sync appointments on different continents? Not fun. But now you can set up event start times and end times across different zones.

Outlook now allows you to show multiple time zones – three within Windows, and one within Outlook for Mac. In Outlook for Windows, add one by clicking File > Options > Calendar Time Zones and clicking “Show a second time zone”. In Mac, add one additional time zone under Outlook > Preferences > Calendar Time Zones. For Outlook on the web, click the “Time Zone” drop-down arrow in your Calendar meeting invite to add an additional time zone.

#3 BCC warning
If you’re on the receiving end of a blind carbon copy (bcc) email, that means the other recipients didn’t know you were copied on it. In Outlook for Windows, you’ll now get an alert if you attempt to reply to that message, such as “You were bcc’d, so perhaps you should reply only to the sender?” That way you’ll remain anonymous.

#4 Office Lens for Android
If you use Outlook for Android, the app will integrate the Microsoft Office Lens feature.
When that happens, you can tap the photo icon while composing a message, then take a snapshot of a whiteboard, document, photo or the like. Outlook will optimize it and then embed it into the email.

#5 Bill-pay reminders
What about your bills? Outlook will identify them in your inbox, show you a summary card at the top of your email each day, send an email to remind you two days before the due date, and automatically add an event to your calendar so you don’t forget to pay on the actual day.

If you want to learn more about these new and improved features, with more on the way, just call us today for a quick chat with one of our Microsoft Office experts.

Published with permission from TechAdvisory.org. Source.

Windows 10 makes it easy to back up files

Businesses rely on computers for their daily operations, so getting afflicted by ransomware is devastating. It blocks access to all data, which can result in financial losses and the company closing down temporarily or permanently. Fortunately, Windows offers built-in tools and cloud storage options so you won’t have to fear data loss.

File History Is Back for Windows 10

Users would be glad to know that Windows brought the same functionality of File History from Windows 8 (and 8.1) to Windows 10. Apart from the slight design changes, there really isn’t much difference, which is fine.

Serving as the main backup utility, File History enables users to regularly schedule backing up of files on their PC and store them on an external drive. That means you can connect your PC to a network or USB drive and make backups as needed.

However, you must be sure to regularly connect the external drive if you opt to set File History to back up to it. Otherwise, Windows will prompt you that your files have not been backed up for every day that you forget. You can neglect this warning at your own risk. If you back up to a mapped network that is unavailable, File History will back up to the local disk, until the network drive becomes available.

Setting Up File History

Turning File History on is not rocket science. After all, it was designed to make data backup and recovery easy for users. By default, File History backs up the main file folders, but you may also pick which folders you want to back up and bring in folders from other parts of the PC to back up.

From the Start menu, click on Settings > select Update & Security > click on the Backup section

You will see an option for Back Up Using File History. Below it is an option to Add A Drive. Click on + to see a list of external hard drives connected to your PC and choose one.

When you return to the Backup section, you will see that the Add A Drive option has changed to Automatically Back Up My Files (by default). This allows backups to be created at periodic intervals, which you can set to anywhere from every 10 minutes to once a day (default option is once every hour). You may also set how long to keep the backups (default option is forever).

Restoring files that have already been backed up is just as easy. Simply click on the Start menu and type File History in the Search bar. Then, you will see the Restore Your Files With File History option. Select this, and a new window showing the folders backed up onto your external drives will appear. A word of advice: Be sure to back up files using a network drive or the cloud, not locally.

Making System Image Backups

Backing up your entire operating system, along with all the programs, settings, and files, is possible with Windows 10. To use this feature, you need to access the Backup and Restore (Windows 7) option from the Control Panel. Click on Create a System Image and choose where to store the backup (external hard drive, network drive, or DVD) and which drives to back up. You will then be asked to make a system repair disc which you can use to start a PC and restore the image backup.

Setting Up Your OneDrive Backup Option

Use OneDrive to store and sync your files in the public cloud. While it isn’t exactly a backup solution, OneDrive can serve as a destination for your backups. Microsoft offers plans ranging from at least 5 GB to 50 GB (monthly) and 1 TB (yearly) of storage space.

Published with permission from TechAdvisory.org. Source.

How much does Apple know about you?

Google. Facebook. Amazon. These tech giants collect data from us the moment we sign up for their products and services. Some information we willingly surrender (like our name and email address) and others they collect from the services we use (like the sites we visit or the people we contact). Does Apple collect as much information about you as other companies do?

What Facebook & Google Know

Let’s first look at what Facebook knows about you. As the biggest social network in the world, Facebook makes a lot of money through advertising. The more data it gathers about you, the more able they are to target you with relevant ads. Aside from the information you provide when you open an account, Facebook also tracks your browsing history, knows your social circle, and keeps note of your general interests.

Facebook also retains the names and numbers of people in your contact list who are not yet on Facebook to create “shadow profiles.” When they sign up for the social network, these contacts appear in your “People You May Know” recommendations.

Facebook’s Messenger app keeps a record of all your conversations, contacts, and even SMS messages (if you give Messenger permission to manage them).

Google also gathers data to target users with promotions and advertising. But they have more data to collate and play with, thanks to their other services like Google Maps, AdSense, and YouTube. They know the places you’ve been, the things you buy online, and the music you like.

What Apple Knows

Compared with Facebook and Google, Apple knows little about you. They know your name, home address, email address, all the apps and songs you’ve downloaded, and anything you’ve purchased in the Apple Store.

Facebook, Google, and Apple all allow you to download a file that reveals what they know about you. The files from Facebook and Google are often massive, sometimes containing gigabytes’ worth of data. Apple’s files are a lot smaller, and they make it more difficult for you or a hacker to download and see all the information they have on you.

Protecting your privacy online doesn’t mean you have to swear off Facebook or stop using Google’s services, but knowing how these companies collect information about you is the first step. If you want to learn more about how Apple collects information on you, don’t hesitate to give our experts a call.

Published with permission from TechAdvisory.org. Source.

How to prevent your laptop from overheating

Laptops may be more affordable than ever, but we’re also using them for more advanced tasks than ever. This means you run the risk of overheating your laptop and causing long-term damage. Here’s how to avoid that.

Causes of overheating

Laptops create heat during their normal operation. That’s why they’re designed with internal fans that blow out hot air and suck in cooler air. When your laptop keeps shutting down or suffers serious slowdowns, chances are it’s overheating.

One of the most common causes of overheating is when the fan doesn’t operate normally. This may be due to dust and grime clogging up the fan, preventing it from rotating properly. It’s also possible that the air vents are being blocked, preventing air from flowing into the laptop.

Another thing to consider is the age of your laptop’s battery, which relies on lithium to store electricity. This chemical naturally decays over time, no matter how carefully you use it. The older the battery, the less efficient it is and the more heat it generates.

Software use can also contribute to overheating. Too many apps and programs running in the background can overwork your laptop.

What to do if it’s overheating

The first thing you should do is check your hardware. Turn your laptop off and inspect the vents and your fan for any dirt, grime, or other possible causes of blockage. Also check whether the fan itself is not physically dented, which can slow down its rotation.

Sometimes overheating is simply caused by bad habits. Do you use your laptops in bed or on the carpet? Do you use pillows as padding? Uneven or soft surfaces often block the air vents, leading to overheating. Always place your laptop on a hard, even surface.

Aside from the hardware, check your software. Are there a lot of apps and programs that start automatically when you switch on your laptop? If yes, then you may need to limit them.

Keeping it cool

To prevent your laptop from overheating, always make sure that there’s adequate airflow for your laptop. Better yet, invest in a cooling pad. These pads lift your laptop and add more fans to facilitate better airflow.

Limit the number of programs that run when you start your laptop. Change your settings to “power save.” And shut down your laptop whenever you’re not using it.

It’s easy to take laptops for granted because they’re billed as plug-and-play devices. However, with a little extra care and attention, your devices will last much longer. If you want to prolong the lifetime of your IT hardware, call our experts today.

Published with permission from TechAdvisory.org. Source.

The Risk of Not Having Cloud Backup

It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged.

How should you go about choosing a cloud backup provider? Let’s take a look:

Learn more about their storage capacity

Before partnering with a cloud backup provider, ask them where they store their data. Many providers use cloud servers over which they have little control, which could be hazardous as it makes it harder to monitor activity and respond to anomalies. To avoid this fate, choose a backup service that operates their own cloud-based servers.

Next, you will have to determine whether your business assets can be backed up, since some cloud storage providers do not have the capacity to save bigger files like videos or other multimedia files. By asking these questions, you can find a cloud backup service that fits your business needs, and more importantly, can take care of all your files.

Get details on their security

It will be important for the cloud backup provider to explain in no uncertain terms how they will store your files. They should be encrypted and stored on multiple servers because redundant storage ensures your data has multiple copies saved online and can be retrieved at will. Even if an uncontrollable disaster befalls your company or the backup provider’s system, you’ll still be safe.

Compare your budget and backup costs

Before considering any cloud backup provider, you need to know how much the service is worth to you. How much money would you lose if your server crashed and all the data it stored was irretrievable? Compare that amount with the cost of a provider’s service, which could be charged by storage tiers, per gigabyte, or on a flat-fee unlimited plan.

When asking about the price of cloud backups, make sure to clarify any service limitations or restrictions. For example, how quickly can your storage capacity be upgraded? Is it possible to run out of storage? These are not things you want to discover in the middle of hurricane season.

Clarify data recovery timelines

Although storage availability is important, how quickly backups can be created and restored is also an essential factor. Ask providers how often backups will be created (e.g., hourly, daily, weekly), and how long it will take to restore them (e.g., hours, days, etc.). If those timelines are too long, it may be time to look for a better provider.

The most important thing is to know your needs before meeting with a potential provider. Let them know your business needs, budget, and recovery timelines. Our solutions and pricing are flexible and customized to your needs so you’re not stuck in a cookie-cutter plan.

Give us a call to find out more about cloud backup service and other dynamic ways to protect your data.

Published with permission from TechAdvisory.org. Source.

OneNote excluded from Office 2019

Microsoft is pushing its users to use the UWP (Universal Windows Platform) app of OneNote which will be included in Microsoft Office 2019 and Office 365. This means the OneNote desktop app will no longer be packed with future versions of Office.

Microsoft’s OneNote desktop application is nearing the end of its journey, as the software giant will stop developing the product line past the 2016 edition. But don’t panic just yet, OneNote 2016 will share the same lifecycle as Microsoft Office 2016. The desktop app will receive security patches and updates until October 14, 2025.

Developers are directing their efforts to the Windows 10 OneNote app, where the switchover will be formal once Microsoft releases Office 2019. The current plan is to have Office 2019 in store shelves by the second half of 2018, and most of the features in OneNote 2016 have been added to the Windows 10 version.

What requested features will eventually make it to OneNote for Windows 10?

  • All of the features that can be used in OneNote 2016 add-ons will be built into the Windows 10 app to make an improved Class Notebook.
  • Edit and view files which allow users to collaborate on attached documents together. OneNote for Windows 10 will allow users to look at live previews of Microsoft Office files, and cloud files will help save space in the notebooks.
  • “Search and insert tags” which lets users search for, create and insert custom tags. The tags created in OneNote for Windows 10 will also be synced across other OneNote devices, and tags that other users made can be accessed in a shared notebook so you don’t have to make them again.

Users who are new to Microsoft Office 2019 or Office 365 can still install the OneNote 2016 application. The Windows 10 version and the 2016 version are still compatible until further notice.
Don’t hesitate to call us today for more information on how to keep your software up to date while securing your private data at the same time!

Published with permission from TechAdvisory.org. Source.